When a workers’ compensation claim hits, it doesn’t just test your client’s operations — it tests your relationship. As an agent, your value doesn’t stop when the policy is bound. It extends deep into the claims process, where the stakes are high, the emotions run higher, and your guidance matters most.
Supporting your clients after a claim is filed can improve outcomes, control costs, and strengthen renewals. At Landmark Wholesale, we work side-by-side with agents through proactive claims advocacy, turning stressful claims into opportunities to build lasting trust.
Step 1: Stay Informed and Proactive
The first 48 hours after a claim is filed are critical. Encourage your clients to report claims immediately, as delays can escalate costs and complicate the process. Once reported, connect with the carrier and Landmark’s claims team to understand the nature of the incident and identify any early concerns.
Prompt follow-up makes sure injured employees get proper care and that key deadlines aren’t missed. Landmark’s claims advocacy experts are available to provide immediate support, helping you guide your client through the first steps confidently.
Step 2: Help Clients Navigate the Process
The claims process is complex. Your role is to translate the legal and procedural language into actionable insights. Help your clients understand what comes next: investigations, treatment timelines, return-to-work expectations, and how workers’ comp deductible obligations might affect cash flow.
Documentation is essential, particularly when high deductibles are in play. Work with your clients to maintain accurate records, support wage statements, and verify communication with adjusters.
Step 3: Monitor Claim Progress
Don’t disappear after the claim is filed. Check in regularly with your client and Landmark’s claims team. Use the client portal to track updates and check that the file is moving in the right direction. If the claim becomes litigated, help coordinate with legal counsel and keep all parties aligned on strategy.
Staying involved isn’t just good service — it’s smart risk management. According to OSHA, U.S. employers pay nearly $1 billion per week in direct workers’ compensation costs, including medical expenses and lost wages. Delays, missteps, or lack of coordination can drive these costs even higher.
Landmark’s transparent claims system allows you to monitor progress, review activity logs, and stay fully informed, creating a seamless experience for your client.
Step 4: Advocate for Resolution
Sometimes, claims stall. Care is delayed. Return-to-work targets are missed. Adjusters go silent.
Here’s where agents add tremendous value. Watch for red flags, and bring them to Landmark’s attention. We’ll collaborate with you to escalate issues, push for timely resolution, and explore alternatives when necessary.
Claims advocacy isn’t about confrontation; it’s about coordination. Together, we can drive better outcomes and protect future premium positioning for your client.
Step 5: Use Claim Outcomes To Strengthen Renewals
Once the dust settles, don’t let the insights fade. Review loss trends and MOD analysis with your client. Identify areas where safety protocols, compliance training, or operational changes could reduce future claims.
Landmark can assist with loss run reviews and renewal strategy, helping your client turn previous challenges into future wins. This process isn’t just about recovery but also improvement.
Your Role as a Partner, Not Just a Producer
Workers’ comp claims offer a rare opportunity to show up, stand beside your client, and prove your value beyond the transaction.
At Landmark, we equip agents with real-time claims data, expert advocates, and the tools to guide clients through every phase of a claim. When you partner with us, you’re never alone, and neither are your clients.
Start supporting smarter. Get appointed or send a submission today.
About Landmark Wholesale
Landmark is a nationally licensed facility for tough-to-place risk with a focus on securing alternate workers’ comp solutions. From PEOs to specialty programs, we offer access to coverage solutions other wholesalers can’t. Our recent placements include complex risks in staffing, transportation, and construction sectors — demonstrating our ability to secure coverage where others fail. Partner with Landmark Wholesale to find solutions for your toughest accounts and expand your market reach.
